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Frequently Asked Questions

We understand that patients and families may have some questions about therapy at our clinic so we've designed the following FAQ to help provide you with quick and informative answers to the most commonly asked questions about our services, team, and clinic.

 

If you don't find the information you're looking for here, feel free to reach our team by contacting us.

  • How long will I wait to recieve an appointment?
    Due to a limited availability for support in the community, our waiting times can be extensive, so we encourage patients to place their name on our waitlist sooner rather than later. We do aim to fast track and triage very severe cases so the more info you can provide us when referring yourself or another patient, the better your chances are of receiving an appointment at an earlier time frame.
  • How much will therapy cost?
    The cost of therapy will depend on the amount of time you spend working with your therapist. We offer a range of services including assessments, reviews, treatment sessions and programming. Please refer to our pricing information page for more information about our pricing. From there you can also download a copy of our Schedule of Fees.
  • How many sessions will I require?
    The number of appointments required will often vary based on the patient and the severity of their condition. Evidence shows that completing take home activities, excersises and 'homework' from your treating therapist have a massive effect on the amount of therapy a person may require. Just like many things in life, people achieve goals at different intervals, so while some patients may only need therapy for a short while, others may require intermittent and ongoing support throughout their life.
  • Can I claim a rebate from private health cover, medicare or use NDIS funding?
    Private Health Cover: Private health insurance funds generally include access to therapy and allied health in their “extras” cover options. So depending on your insurer and level of cover, you may be eligible for rebates. You will need to contact your health fund directly to determine the rebates you will receive. Medicare: You may also be eligible for rebates for up to five (5) appointments per calendar year through a Medicare Team Care Arrangement. Your doctor will need to complete a Chronic Disease Management Plan first so it's best to reach out to your GP for more information and to see if you are eligible. At your appointment, you will be required to pay out of pocket and afterwards we will be able to process a rebate on your behalf so long as you have provided us with all the neccesary paperwork. NDIS: We are a registered NDIS provider. If your funding is Agency-managed - We can process your claim directly through the NDIS Provider Portal. You will need to sign a service agreement for the term of your plan. If your funding is Plan-managed - We will bill your Plan Manager directly and receive payment from them instead. Make sure to let us know who your plan manager is before your appointment, to avoid being left out of pocket. If your funding is Self-managed - You will pay each time you attend a session but you will be able to claim the amount paid directly from the NDIS portal yourself at a later date.
  • Are you an NDIS Registered Service Provider
    Yes we are fully registered to provide speech therapy services to NDIA (Agency) Managed, Plan Managed and Self Managed patients with an active NDIS Plan. We often provide therapy and treatment under the improved daily living category, however we can also provide therapy under Core where medically necessary.
  • I'm on a waitlist, how long will I wait for an appointment?
    It's a great question and one we get asked all the time. We get many referrals each week and unfortunately there is no 'quick fix' in therapeutic support and patients can often require months of support. This means our clinical team is often fully booked out which is why we use a waitlist system to keep track of all of our patients who require support. We do have a fast-track system to help triage patients who are classed as 'High-Risk' without therapeutic support. Depending on the complexity or needs of the patient, their case may be fast-tracked an appointment sooner if their condition is: Dysphagia (Swallowing problems, Gagging or choking or aspirating of food while eating) A condition or disability that is severe and complex in nature Life threatening and is in some way likely to cause harm without intervention
  • How do I make an appointment?
    You can make an appointment via phone on (07) 4019 2400 or send us an email or complete our enquiry form on our website. One of our lovely team members will take your details, discuss your primary concerns, answer any questions or concerns you may have and schedule an appointment or place you on our waitlist.
  • Do I need a doctors referral?
    Not at all, You don't need a doctors referral to book an appointment. Just reach out to our friendly team and they can help! To receive a rebate from Medicare however, you will need a Team Care Arrangement (TCA) from your GP. Have a chat to your GP to see if you are eligible for a Team Care Arrangement. Click here for more information about Team Care Arrangements.
  • How do I know if my Child or someone I care for needs Speech Therapy?
    It's a great question and one we get asked all the time. We feel it's never too early or too late to seek treatment or advice. We encourage anyone to reach out by sending us an email or contacting us to have a chat about any concerns you may have. As a general rule, Speech therapy may be beneficial if your Child or someone you care for: Is not easily understood by others when they talk Has difficulty following instructions or understanding what is said to them Often requires you to repeat instructions or rephrase information Has problems with vocabulary and struggles to tell stories at the same level as other children of the same age Stutters frequently and there is a family history of stuttering (early intervention is key) Speaks very loudly, very softly, or with a harsh or husky voice Is no longer an infant but still struggles to walk or sit unaided Is not keeping up with school work or has below average literacy skills (reading and spelling) Has problems communicating in a social setting and frequently 'says the wrong thing' or is socially inappropriate when communicating Has difficulty tolerating a variety of food textures and types or is fussy with a lot of foods For more information, please refer to our Speech Therapy Services
  • What happens at a Speech Pathology assessment?
    Assessments involve a combination of approaches including interviews, observation, and formal and informal testing activities. Parents are included during children’s assessments. At the end of the assessment, your Therapist will discuss the results, including strengths and weaknesses observed, and advise whether any areas require further development or therapy intervention. Some of our formal assessments require manual scoring by your Therapist and this will may to be completed after the appointment. When this is the case your Therapist may take the time to develop a treatment plan and discuss this with you during your next appointment. Occasionally some patients aren't able to complete formal assessments in the alloted session time. This can be for a variety of reasons including causes related to a patient's disability, sensory processing issues or non-compliance. In these circumstances, your Therapist will discuss continuing the formal assessment process over a number of sessions break it up and work at a pace that is much more suitable.
  • How do I know if my Child or someone I care for needs Occupational Therapy?
    It's a great question and one we get asked all the time. We feel it's never too early or too late to seek treatment or advice. We encourage anyone to reach out by sending us an email or contacting us to have a chat about any concerns you may have. As a general rule, Occupational therapy may be beneficial if your Child or someone you care for: Is behind in reaching developmental milestones Has trouble with fine motor skills Has trouble with writing, drawing, or other fine motor tasks Has difficulty with daily routines Has sensory processing issues Has difficulty regulating emotions and behaviour Is inattentive or hyperactive Struggles with self-care skills Has trouble with toileting For more information, please refer to our Occupational Therapy Services
  • How do I know if my Child or someone I care for needs Physiotherapy?
    It's a great question and one we get asked all the time. We feel it's never too early or too late to seek treatment or advice. We encourage anyone to reach out by sending us an email or contacting us to have a chat about any concerns you may have. As a general rule, Physiotherapy may be beneficial if your Child or someone you care for: Difficulty with movement or mobility Trouble with balance or coordination Muscle stiffness or weakness Difficulty reaching developmental milestones for Gross motor skills (running, jumping, throwing or catching) Poor posture or has trouble sitting upright without assistance Joint alignment problems or frequently disclocates, sublexes joints without intention Discomfort or pain while sitting or standing for extended periods of time Has a neuromuscular or neurological condition (Muscular Dystrophy, Multiple Sclerosis or Cerebral Palsy) Has a chronic condition that affects physical function, such as Arthritis or Osteoporosis, Motor Neuron Disease (MND)
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